There are a few common reasons why you may not be able to connect via FTP:
1. Use the correct hostname
If you haven’t switched nameservers to point to Multidata, use:
- Linux/Windows: ftp.stackcp.com
- WordPress: wordpressftp.stackcp.com
2. Make sure FTP is unlocked
Multidata uses an FTP lock system for security. To unlock:
- Log into My Multidata
- Select the hosting package from Manage Hosting
- Select to unlock FTP by time or by a specific IP address
3. Check your DNS has an FTP record
If you’ve made DNS changes, ensure you have a CNAME from ftp.yourdomain.com pointing to ftp.stackcp.com.
4. Use the correct password
Use the password found within the FTP Details section of your hosting package.