How to connect to your hosting package using SFTP

SFTP (SSH File Transfer Protocol) is a more secure alternative to standard FTP. Here’s how to connect:

Connecting to Shared Hosting via SFTP

1. Navigate to your package’s service overview in My Multidata
2. Unlock FTP on the hosting package (universally or by IP)
3. Open FileZilla (or your preferred FTP client)
4. Enter your FTP credentials and use Port 22 for SFTP
5. Click Connect

Connecting to Cloud Server or Managed VPS via SFTP

For managed servers, you need to use an SSH key-pair rather than a username and password:

1. Set up your SSH key-pair (see our SSH connection guide)
2. In FileZilla, go to File > Site Manager
3. Create a New Site, set Protocol to SFTP – SSH File Transfer Protocol
4. Set Logon type to Key file and browse for your key file
5. Enter the hostname and port 22 (or 2222 for AWS)
6. Click Connect