Privacy Policy
Last Updated: 28 April 2026
1. Introduction
Multidata Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (https://multidata.co.uk) and use our telecommunications services, including broadband, leased lines, VoIP, and mobile services.
We are a “data controller” under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following data about you:
Identity Data: Name, username, or similar identifier.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details (processed via secure payment providers).
Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use it for:
Contract Performance: To provide the broadband, VoIP, or mobile services you have ordered.
Legitimate Interests: For website optimisation, network security, and internal record keeping.
Legal Compliance: To comply with regulatory requirements (e.g., Ofcom regulations or tax laws).
Consent: Where you have opted in to receive our newsletter or marketing updates.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Service Partners: Network providers (e.g., EE, O2, Vodafone, BT Openreach) to facilitate your connectivity.
Service Providers: IT support, cloud hosting (WordPress/Global CDN), and payment processors.
Legal Authorities: If required by law or to protect our rights and safety.
5. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information on the cookies we use, please see our Cookie Policy.
6. International Transfers
Some of our external third parties may be based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.
8. Your Legal Rights
Under UK data protection laws, you have rights, including:
Access: Request a copy of your personal data.
Correction: Request that we correct inaccurate data.
Erasure: Request that we delete your data (“right to be forgotten”).
Object/Restrict: Object to or restrict the processing of your data.
Portability: Request the transfer of your data to another provider.
To exercise these rights, please contact us at support@multidata.co.uk.
9. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us:
Full Name of Legal Entity: Multidata Ltd
Email Address: support@multidata.co.uk
Postal Address: Unit 2, Orchard Business Park, Shrivenham, Swindon, SN6 8EY, United Kingdom
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).