If your website is down, the issue can typically be found by following these steps:
- Check server status – Visit stackstatus.com to see if there are any known platform issues.
- Check DNS propagation – If you recently changed nameservers, DNS may not have fully propagated. Use a tool to check if DNS has propagated for your domain.
- Check error logs – In MyMultidata, go to Manage Hosting > Options > Manage > Access/Error Logs to check for any recent errors.
- Check for .htaccess issues – A misconfigured .htaccess file can bring a site down. Try temporarily renaming it to test.
- Contact support – If you cannot identify the cause, contact our support team with your domain name and a description of the issue.