Report a Service Fault

We have been using Multidata services and products for a number of years now. I have been very happy with the level of service and support provided. I also have no complaints with the performance of their products and services.

The guys at Multidata certainly know what the word Service means in the term “Internet Service Provider”.  Working with them is a breath of fresh air. If I need to order a broadband circuit or phone service I just send a simple email to my dedicated account manager and then I relax as I know my request is in good hands.  When we do very occasionally have a technical problem I get to speak to real people and get a resolution quickly and without fuss.  I wish I had discovered Multidata sooner.

IT Manager, North Tyneside Council

As one of the busiest and most successful Estate Agents in Wiltshire we rely 100% on the internet for fast and efficient voice and data communications.  That is why for the last 16 years we have been using Multidata, who really live up to their tag line of “The Great To Work With Telecoms Company”.

Their  service and support has been second to none and it is always a pleasure to talk to and meet with their helpful and knowledgeable staff members.  Nothing seems too much trouble and they are always looking to provide us with the latest and best ways of doing things whilst keeping a weather eye on costs.

Their willingness to invest their time in helping to keep us at the top of our game is one of the many reasons we have such confidence in them as our primary and preferred supplier.

Owner
Charles Harding Estate Agents

I tested Multidata as a supplier on a limited basis initially. They very quickly proved themselves to be quick, effective and easy to deal with. Other bigger suppliers could learn lessons here. Multidata is now my preferred supplier. I recommend them highly.

IT Manager, Stirling Council

Keelby is up and running. Simplest/quickest install I’ve been involved with.  Thanks. Hopefully, more to follow.

IT Manager, West Lindsey District Council

We have certainly noticed a difference in the quality of service we receive from Multidata when compared with other Telecoms providers. Very simple to deal with, effective billing too. I do recommend them very highly.

IT Manager, Stafford Borough Council

Multidata has consistently met all of our business requirements, and installations have been quick, on time and without interruptions to the running of our business. Our experience with Multidata confirms to us that we’ve chosen to work with the right partner, and we look forward to many more years of working together.

Throughout the many years that we have worked with Multidata, the service and expertise they have delivered to PMG have been exceptional. The professional manner and excellent service have proved that they are a forward-thinking and capable service provider.

Managing Director, PMG Company

Since changing the majority of our circuits over to Multidata we have noticed a significant improvement in service levels from when we had multiple broadband providers. We are receiving fewer and fewer calls from our users as the service, once up and running, just seems to work without any problems. In the rare event of a problem, the Multidata help desk responds promptly and efficiently. From the moment we set up an ordering process for both parties, everything has worked perfectly.  It was definitely a good move for us from both a support point of view and for our users.

IT Manager, Sunderland City Council

We’ve been working with Multidata for several years now and the level of service provided is simply second to none in comparison to other ISP’s. Time and time again, Multidata have gone the extra mile to help facilitate an interim solution without putting unnecessary technical or contractual hurdles in the way.

IT Manager, East Lindsey District Council

The advantage of speaking to a human being instead of a distant call centre worker is invaluable. A single point of contact is a huge benefit, and simplification of billing is again a major advantage. We will continue to use Multidata for our broadband circuits.

IT Manager, Neath and Port Talbot Council

…just had the most hilariously ridiculous phone call with BT. Confirmed why we have done all this!

Can’t thank you enough for doing such an excellent job sorting all this out for us and for your patience in dealing with antiquated customers with all their silly questions…you are absolute STARS!

Managing Director, Origin Design